Emergency Service

As a Gas Doctor customer, you can enjoy peace of mind knowing that our service team will respond quickly at any time of day or night in the event of an emergency. If your heating system stops running, just give us a call, and we’ll be ready to help. No one should have to worry about a loss of heat, and with Gas Doctor, you can rest assured.

What is considered an Emergency?

A Gas Doctor customer with one or more of the following problems has an emergency:

• No heat (try the Quick Fixes below)
• No hot water
• Burst pipes or flooding
• A fuel leak
• Soot, smoke or fumes

Please call 401-942-5223 if you’re experiencing one of these problems… do not send an e-mail!

Potential quick fixes for loss of heat

If you don’t have heat, you may be able to fix the problem yourself and save time. Try these steps before you call us, and you may get your heat back immediately:

• Make sure that the gas burner emergency switch is in the “ON” position.
• Set the thermostat above room temperature.
• For Propane, check the gauge on the top of the tank. The measurement will be displayed in water capacity and pounds. If your gauge is reading empty you should call the Gas Dr.
• If the burner or furnace does not run at all, check for a blown or loose fuse or a tripped circuit breaker.
• If you have a steam heating system, check the water level and refill the boiler if needed.

If your burner still fails to operate, call Gas Doctor for service at 401-942-5000.